1. Introduction
Welcome to TubeCreate ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services"). Our Services include a suite of AI-powered content creation tools, workflow automation features, and integrated worksheets designed to streamline your video and content production process.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Services includes:
- Personal Data You Provide to Us
- Account Information: When you register for an account, we collect personal information such as your name, email address, and password to create and manage your account.
- User Content: We collect the files and information you upload or input into our Services. This includes, but is not limited to: Video and audio files, Subtitle files (e.g., SRT format), Text scripts for text-to-speech (TTS) generation, URLs to external content (e.g., YouTube, Douyin), and Third-party API keys that you voluntarily provide to use with your account.
- Payment Information: To process payments for our subscription plans, we may collect payment details. Please note that this information is securely processed by our third-party payment processors, and we do not store your full credit card information on our servers.
- Communications: If you contact us directly for support or other inquiries, we may receive additional information about you such as your name, email address, the contents of the message, and/or attachments you may send us.
- Data We Collect Automatically
- Log and Usage Data: We automatically collect information when you access and use the Services. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your access.
- Cookies and Similar Technologies: We use cookies to operate and administer our Services, gather usage data, and improve your experience. A cookie is a piece of information sent to your browser that allows us to recognize your browser when you return. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Services.
- Process your User Content through our tools (e.g., translating subtitles, generating audio, creating workflows).
- Create and manage your account, and process your transactions.
- Improve, personalize, and expand our Services.
- Understand and analyze how you use our Services.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates, and for marketing purposes.
- Find and prevent fraud and ensure the security of our Services.
4. How We Share Your Information
We do not sell your personal information. We may share information we have collected about you in certain situations:
- With Third-Party Service Providers: We may share your information with third-party vendors and service providers that perform services for us, such as cloud hosting (e.g., AWS, Google Cloud), payment processing, and data analytics.
- With AI API Providers: To provide our core tool functionalities (e.g., TTS, translation), we must send your User Content (such as text scripts or subtitle data) to third-party AI service providers (e.g., Google for the Gemini API). We have contractual agreements in place to ensure this data is used solely to provide the requested service and is not used for training their models or for any other purpose.
- By Law or to Protect Rights: We may disclose your information if we believe it is necessary to respond to subpoenas, court orders, or other legal processes, or to protect our rights, property, or safety, or that of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. User Content generated from our tools will be stored on your account for your access and may be deleted by you at any time.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access, update, or delete the information we have on you.
- The right to have your information rectified if that information is inaccurate or incomplete.
- The right to object to our processing of your personal information.
- The right to request that we restrict the processing of your personal information.
You can exercise these rights by accessing your account settings or by contacting us directly.
7. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
8. Children's Privacy
Our Services are not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected Personal Data from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@tubecreate.com.